Disclaimer: This information is for educational purposes only and does not constitute professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding a medical condition.
The process of transitioning into a California assisted living facility involves strict regulatory steps, primarily the submission of the LIC 602 Physician’s Report. To ensure full compliance with the Department of Social Services, families can utilize professional support in completing the LIC 602 form through Doctor2me. This specialized service simplifies the preparation of medical documentation, providing essential home care assistance for elderly residents during the move-in phase.
General Facility Overview
A Loving Heart Senior Care is operated by Bantay Residential Care, Inc., under License Number 565801597. Originally licensed in October 2008, this Residential Care Facility for the Elderly (RCFE) offers professional in home caregiving services within a small-scale “Board and Care” environment. Located at 28 Wales Street in Thousand Oaks, the home is situated in a quiet residential area of Ventura County.
The facility is licensed to accommodate six residents, ensuring a high staff-to-patient ratio. According to records from October 2024, the facility maintained a census of five residents. Families seeking to navigate the broader landscape of senior living in Southern California often consult resources like Completely Senior, which assists in identifying appropriate residential options and coordinating local resources.
Accommodations and Lifestyle
Living Features
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Residents can choose between private or semi-private (shared) rooms.
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Select living units are equipped with private bathrooms.
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The property is a secured community with monitored exits to prevent wandering.
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Emergency call systems are installed in all bedrooms and common areas.
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On-site amenities include sunlit living rooms, a library, a computer station, and a landscaped garden.
Medical Care and Clinical Support
While the facility focuses on non-medical assisted living, it maintains a robust system for health coordination. The staff assists with all Activities of Daily Living (ADLs), including bathing, dressing, hygiene, and mobility. Specialized care is also available for non-ambulatory residents and those requiring Memory Care for dementia or Alzheimer’s.
A cornerstone of the facility’s medical model is the ability to request a doctor’s visit directly to the home. By bringing the physician to the resident, the facility eliminates the stress of transportation to external clinics. This service allows for a same day doctor home visit for medical concerns that require immediate assessment.
Clinical Services Include
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Comprehensive medication management and administration.
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Blood sugar monitoring and insulin assistance for diabetic residents.
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Dedicated incontinence care.
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Hospice care services, supported by a formal hospice waiver.
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Coordination with visiting physical, occupational, and speech therapists.
Families may independently choose a physician through a provider network to find specialists suited to the resident’s specific needs. This platform provides same-day assistance for urgent examinations. For acute needs, Los Robles Regional Medical Center is located approximately 1.5 miles away.
Staffing and Operations
Supervision is provided 24/7 by a trained team, including an active “awake” night staff. Caregivers providing in home caregiving services receive specialized training in managing cognitive decline and physical limitations. As of the October 2024 inspection, the administrator of record is Diorena “Rocky” Rock. To support a diverse population, the staff is proficient in both English and Spanish.
Daily Services
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Dining: Three daily meals and snacks are provided, with accommodations for diabetic and vegetarian diets.
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Maintenance: Daily housekeeping and personal laundry services are included.
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Transportation: Complimentary transport is available for medical appointments and community outings.
Financial and Regulatory Facts
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Pricing: Monthly costs for 2025–2026 range from $4,000 to $9,050.
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Inspections: The California Department of Social Services (CDSS) conducted an unannounced inspection on October 17, 2024. The license is currently in good standing.
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Feedback: Families often praise the cleanliness and meal quality but have occasionally noted delays in management communication or record delivery.
